Last Updated: 01.03.2025

MAS Beauty Services and Cosmetics Trade Limited Company (“Company,” “we,” or “our”) is committed to protecting the privacy of our customers. This Privacy Policy explains how the personal data of individuals who visit the glowhairtr.com website or use our services is collected, used, stored, and protected.

1. What Data Do We Collect?

To provide our services and enhance customer experience, we may collect the following information:

• Identity Information: Name, surname

• Contact Information: Phone number, email address, physical address

• Payment Information: Credit card/bank details (processed by payment providers)

• Order Information: Purchased products, order history

• Technical Data: IP address, browser details, device information

• Cookies and Usage Data: Analytical data related to website usage

We collect data through membership forms, order processes, support requests, marketing activities, and the analysis of on-site movements.

2. Purposes of Personal Data Usage

The collected data is processed for the following purposes:

• Order Processing and Delivery: Processing product orders, making payments, and managing delivery processes

• Customer Support: Managing orders, return processes, and other customer service operations

• Marketing and Campaigns: Enhancing user experience and providing personalized campaigns, promotions, and offers

• Security and Legal Compliance: Fraud prevention, compliance with legal obligations, and billing processes

Users who do not wish to receive marketing notifications can change their preferences through their membership accounts or by clicking the unsubscribe link provided in the emails sent to them.

3. Sharing of Personal Data

Your personal data may only be shared with third parties in the following cases:

• Shipping Companies: To ensure the delivery of orders

• Payment Providers: To securely process payment transactions

• Advertising and Analytics Services: To improve user experience and optimize marketing strategies

These shares are conducted solely for service provision and user experience improvement, complying with all legal regulations regarding data confidentiality and security.

4. Personal Data Retention Period

Collected personal data is retained for the following durations:

• Order and payment data: Retained for 6 months.

• Customer support records: Retained for 6 months.

• Analytical and cookie data: Retained based on user preferences.

Data required to be stored due to legal obligations will be securely deleted or anonymized at the end of the relevant period.

5. Security of Personal Data

To protect your personal data, we have implemented the following security measures:

• SSL Encryption: Transactions on our website are protected by SSL encryption technology.

• Database Security: Your personal data is protected by firewalls and authorization systems.

• Authorization and Access Controls: Only authorized personnel can access personal data, and all accesses are logged.

However, we remind you that no data transmission over the internet is 100% secure. Users are responsible for keeping their account information and passwords confidential.

6. User Rights

Under the Personal Data Protection Law No. 6698 (KVKK), our users have the following rights:

• Access to Data: They can view their personal data stored by us.

• Data Update and Modification: They can update their incomplete or incorrect information.

• Request for Data Deletion: They can request the deletion of their personal data.

• Objection to Data Processing: They can object to the processing of their personal data for specific purposes.

Deletion requests are processed within 12 to 48 hours. Users can submit their requests by sending an email to info@glowhairtr.com.

7. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience, personalize ads, and analyze site traffic. For detailed information on cookie usage, please review our Cookie Policy.

8. Updates to the Privacy Policy

This Privacy Policy may be updated in accordance with legal regulations and operational processes. The updated policy takes effect as soon as it is published on our website. Please visit our page periodically to stay informed about any changes.

9. Contact Information

For questions or requests regarding our Privacy Policy, you can contact us through the following channels:

MAS Beauty Services and Cosmetics Trade Limited Company
Address: Ünalan, Libadiye Cd. No:88, 34700 Üsküdar/Istanbul
Phone: (0216) 755 34 99
Email: info@glowhairtr.com
Website: glowhairtr.com